As of Thursday afternoon, here is the latest information that we have regarding our software connectivity issue.

Our software provider experienced a service disruption on Tuesday afternoon. Please note that this was not a security or a cyber breach. This incident affected every credit union that utilzes their service bureau. Once they identified the problem, they had to replace some of their service bureau's infrastructure. 

They are continuing to restore service to credit unions, however, the process is taking longer than they anticipated due to them meticulously verifying the data before they restore each credit union's service. They are expecting to have all credit unions up and running by early Friday afternoon. We do not know when during this time frame we'll be up and running. We will send out an email and post it on our website that we are good to go. 

We apologize for this inconvenience and ask for your patience and understanding at this time.

Thank you!